WARRANTY GUIDELINES & PROCEDURES

1. A warranty sticker that indicates the date it was sold (month, day, and year) or a unique serial number and a warranty Certificate stating the product’s warranty start and end date is used to identify each item sold by Twinqo Philippines. 

Warranty does not cover the following:

1. All physical damages including but not limited to electrical overstress (EOS) or corrosion, due to accumulated dirt/moisture or insect/rodent urine, improper assembly, poor care, scratches, damages during transport, water damage, or damages caused by natural disasters.
2. Products with defaced or altered serial numbers and warranty stickers or any alteration, modification, or repairs made by a 3rd party.
3. Loss of data (backup files often) or transport costs
4. Free or promotional items.
5. Use of non-authorized inks, or continuous ink conversions on printers
6. LCD monitors with less than 6 dead pixels (bright/dark) are not eligible for warranty claims unless the product offers a Zero Bright Dot (ZBD) warranty.
7. LCD monitors and laptops whose defect is initially diagnosed as black-out, no power, or no display output are not eligible for Advance Warranty Replacement (AWR) claim.

For Warranty claims, the following is to be strictly followed:

1. Present the defective item with the Warranty Slip to the Twinqo Philippines for diagnosis. A Job Order Form (JO) will be issued by the technician for all defective items. Present the Warranty Slip with the corresponding Job Order Form to claim warranty.
2. For lost Warranty Slips, present the Sales Invoice and a certified true copy of the Warranty Slip will be issued for a fee of ₱100 (one hundred Pesos).
3. Job Order Form (JO) is required upon claiming of replaced/repaired warranty items. if the JO is lost upon claiming, please present an affidavit of loss and 2 valid IDs for verification purposes.
4. Interbranch claiming of warranty is not allowed without Warranty Slip. Only the branch where the item was purchased can reissue a new warranty slip
5. For Advance Warranty Replacement (AWR) claims, the product must be returned in its original packaging along with all the intact components of the sales package.

Warranty Process

1. Items covered by the warranty will be sent to the supplier/manufacturer. Always  return defective items in its complete box/packaging and accessories
2. Defective items under warranty that have no available replacement are eligible for an upgrade, provided that the customer pays for the price difference between the upgraded and older model. Warranty on the replacement/upgraded item will be carried over from the defective item’s warranty date.
3. Customers will be contacted when a replacement item is made available in 60 days or less. Upon notification, a 60-day period will be given in order to claim the warrantied item. When claiming upgraded items, please return old boxes, accessories, drivers, etc. of the warrantied item. A storage fee of ₱50 (fifty Pesos) will be charged per day past the 60-day claim period. Items unclaimed after 90 days will be forfeited.
4. Always keep this Receipt to facilitate Warranty Claims

Order Cancellation Policy

If you need to cancel an order you may do so by going to your account > orders and tapping on the cancel button or by contacting us.

Cancellation for orders with promotions

• If canceling an item means your order is no longer eligible for a promotion or a quantity discount, your order total will be recalculated, and credit card charges may apply.

• If you cancel an order that was paid for with a discount voucher, the purchase amount will be credited to your account as a discount voucher with the same amount with validity depending on the promotion’s terms and conditions.