Privacy Policy

Effective Date: January 5, 2026

Twinqo Philippines (“Twinqo”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

1. Information We Collect

We may collect the following personal information when you use our website:

• Full name
• Billing and shipping address
• Email address
• Contact number
• Payment and transaction details
• Account login credentials
• Order history and purchase preferences
• IP address, browser type, and device information

2. How We Collect Information

Your personal data is collected when you:

• Create an account on our website
• Place an order or complete a transaction
• Contact us via email, phone, or website forms
• Subscribe to newsletters or promotions
• Browse our website (through cookies and similar technologies)

3. Purpose of Data Collection

We use your personal information to:

• Process and fulfill orders
• Manage customer accounts
• Deliver products and services
• Provide customer support and warranty services
• Process payments and prevent fraud
• Send order updates, service notifications, and promotional materials
• Improve website functionality and user experience
• Comply with legal and regulatory requirements

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only with:

• Payment processors and financial institutions
• Courier and logistics partners
• IT service providers and website hosting partners
• Manufacturers or suppliers for warranty claims
• Government authorities when required by law

5. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes stated in this policy or as required by law. Transaction records may be retained for audit, accounting, and legal compliance.

6. Data Security

We implement appropriate organizational, technical, and physical security measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze site traffic, and improve our services. You may disable cookies through your browser settings, but doing so may affect site functionality.

8. Your Rights as a Data Subject

Under the Data Privacy Act, you have the right to:

• Be informed of how your personal data is processed
• Access your personal information
• Object to data processing
• Request correction of inaccurate data
• Request deletion or blocking of data
• Withdraw consent
• File a complaint with the National Privacy Commission

9. Third-Party Links

Our website may contain links to third-party websites. Twinqo is not responsible for the privacy practices or content of external sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and will take effect immediately upon publication.

11. Use of Facebook Login and Meta Services

We offer the option to log in or register using your Facebook account through Facebook Login, a service provided by Meta Platforms, Inc. .

When you choose to log in via Facebook, we may receive the following information from your Facebook profile (depending on your permissions):

• Full Name
• Email Address
• Profile Picture
• Facebook User ID

We only collect the data necessary to:

• Create and manage your account
• Provide login authentication
• Improve your shopping experience on our website
• Communicate important account or order-related updates

We do not post anything on your Facebook account without your explicit permission.

How We Use Facebook Data

The information obtained through Facebook Login is used strictly in accordance with this Privacy Policy and is not shared, sold, or rented to third parties.

We do not use your Facebook data for:

• Unauthorized marketing
• Profiling outside our platform
• Any purpose not disclosed in this policy

Data Storage and Security

Your data is securely stored and protected using industry-standard security measures. We retain your information only as long as necessary to:

• Maintain your account
• Fulfill transactions
• Comply with legal obligations

User Control and Data Deletion

You have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Disconnect your Facebook account at any time

To request deletion of your Facebook-related data, please contact us at:

📧 account@twinqophil.com

You may also manage your Facebook permissions directly through your Facebook account settings:
👉 https://www.facebook.com/settings?tab=applications

Compliance with Facebook Platform Policies

Our use of Facebook Login complies with the policies of Meta Platforms, Inc. , including:

• Facebook Platform Terms
• Developer Policies
• Data Protection Requirements

We ensure that all data received from Facebook is handled responsibly and only for the intended use.