Privacy Policy

Effective Date: January 5, 2026

Twinqo Philippines (“Twinqo”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

1. Information We Collect

We may collect the following personal information when you use our website:

• Full name
• Billing and shipping address
• Email address
• Contact number
• Payment and transaction details
• Account login credentials
• Order history and purchase preferences
• IP address, browser type, and device information

2. How We Collect Information

Your personal data is collected when you:

• Create an account on our website
• Place an order or complete a transaction
• Contact us via email, phone, or website forms
• Subscribe to newsletters or promotions
• Browse our website (through cookies and similar technologies)

3. Purpose of Data Collection

We use your personal information to:

• Process and fulfill orders
• Manage customer accounts
• Deliver products and services
• Provide customer support and warranty services
• Process payments and prevent fraud
• Send order updates, service notifications, and promotional materials
• Improve website functionality and user experience
• Comply with legal and regulatory requirements

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only with:

• Payment processors and financial institutions
• Courier and logistics partners
• IT service providers and website hosting partners
• Manufacturers or suppliers for warranty claims
• Government authorities when required by law

5. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes stated in this policy or as required by law. Transaction records may be retained for audit, accounting, and legal compliance.

6. Data Security

We implement appropriate organizational, technical, and physical security measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze site traffic, and improve our services. You may disable cookies through your browser settings, but doing so may affect site functionality.

8. Your Rights as a Data Subject

Under the Data Privacy Act, you have the right to:

• Be informed of how your personal data is processed
• Access your personal information
• Object to data processing
• Request correction of inaccurate data
• Request deletion or blocking of data
• Withdraw consent
• File a complaint with the National Privacy Commission

9. Third-Party Links

Our website may contain links to third-party websites. Twinqo is not responsible for the privacy practices or content of external sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and will take effect immediately upon publication.

11. Contact Information

For questions, concerns, or requests regarding your personal data, please contact:

Phone: (+63) 918-384-9972
Email:account@twinqophil.com
Address: Unit F Deguzman Compound, Brgy Tagpos